Refund policy

At Funky Sock Company we want you to be happy with your purchase.

Should you not be 100% satisfied with your purchase we offer a 30 day return policy, which means you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused,  with labels intact and in it's original packaging. Please note: Returns are only accepted for unopened socks in their original packaging. For hygiene reasons, we cannot accept returns once that packaging has been opened or the socks have been removed. 

If we can see that returned items don't meet these conditions we will not issue a refund for those items.

To start a return, you can contact us at info@funkysockcompany.com

Items sent back to us without first requesting a return will not be accepted.

You must pay the return postage cost.

Your refund will be processed back to your original payment method within 7 working days. Your refund will exclude any postage costs. 

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please also provide photos for any damages.

 

Exceptions / non-returnable items

We will be unable to accommodate any refund if it appears that you have not used items in line with our care instructions. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.